AI-Powered After-Hours Dispatch for HVAC & Plumbing Contractors
Apex answers your after-hours calls, triages emergencies against your rules, and patches real crises to your cell. Burst pipes and no-heat calls reach you immediately. Billing questions and routine requests wait until morning.
- Built in Kitchener-Waterloo
- 14-day free trial · No contract
- Onboarding within 24 hours
- Your number is never sold
Or, have it call your phone right now
Rather talk first? dante@apexdispatch.app
How It Works
From customer call to your phone — fully automated.
- 01
The Call Comes In
Your customer dials the number on your truck. Your advertised business line never changes.
- 02
Apex Answers
The AI dispatcher answers as your business, collects the problem, service address, and callback number. No caller reaches voicemail.
- 03
Emergency Escalation
Apex checks your dispatch rules in real time. Burst pipes, no heat, and other critical issues are patched straight to your cell.
- 04
Routine Calls Logged
Non-urgent requests are captured with full caller details — name, address, problem, and callback number — organized for your morning review.
You define the emergency criteria. Apex executes them.
What You Control
Your rules. Your customers. Your phone. Your time.
Your Rules
You decide what counts as an emergency. Write them in plain sentences during setup. Change them by email whenever your season or crew changes.
Your Customers
Every caller speaks to a real dispatcher — not voicemail. Apex captures the problem, address, and callback number so no lead goes to a competitor.
Your Phone
Only calls that meet your emergency criteria reach your cell. Everything else is handled automatically. Call forwarding stays under your control from your own handset.
Your Time
Start each day with a structured call log: caller name, service address, problem summary, and callback number — captured and organized during the call.
Demo
Hear It Before You Trust It
One demo call. No signup, no credit card, no follow-up.
It rings in about ten seconds. No signup, no card, no spam.
Example 1: After-Hours Emergency
- Apex AI
Thanks for calling, this is the dispatcher. What's going on?
- Caller
The furnace quit overnight and it's eleven degrees in the house.
- Apex AI
No heat in this weather is an emergency. I'm patching you to the on-call technician now. What's the best callback number?
- Caller
519-555-0143.
- Apex AI
Got it. Passing this straight through now.
Result: Your phone rings at 2 AM because it should.
Example 2: After-Hours Routine
- Apex AI
Thanks for calling, this is the dispatcher. What's going on?
- Caller
My thermostat screen is blank. It's not urgent, just want it looked at.
- Apex AI
That isn't an emergency, so I'll log it for the morning rather than wake the on-call technician. What's the service address?
Result: Logged and queued. Your phone never rang.
These are scripted examples showing how the dispatcher behaves: two sentences at most, one question at a time, escalation decided by your rules. They are not recordings of real customer calls.
Early access
Be Among the First
Early adopters get founder-handled setup, direct access to Dante for rule changes, and a locked-in rate before pricing changes. No fake reviews. No ticket queues. Just a product that works.
Billing goes live soon. Early adopters lock in the $249/mo rate.
Pricing
Transparent, flat-rate pricing.
No “contact sales.” No hidden fees.
Setup Fee
$499 CAD — one-time
Covers line provisioning, rule configuration, and call forwarding setup. Charged at signup. Not included in the trial.
Monthly Retainer
$249 CAD / month
Billed after your 14-day free trial. Cancel before the trial ends and you are never charged.
Free Trial
14 days
Included with the monthly retainer. No credit card charge if you cancel in time. After the trial, no minimum term and no cancellation fee.
What that covers
- Dedicated AI-answered line, 24/7
- Custom emergency rules programmed into every call
- Real-time escalation of urgent calls to your cell
- Call forwarding setup for Rogers, Bell, and Telus handsets
- Rule changes by email, anytime
Without Apex
With Apex
Without Apex
Miss emergency calls while you sleep
With Apex
Every call answered and triaged
Without Apex
Human answering service: ~$1,200+/mo
With Apex
$249/mo — pays for itself with one saved job
Without Apex
In-house dispatcher: ~$3,500+/mo + benefits
With Apex
AI dispatcher that follows your rules, 24/7
Cancellation
Cancel before the 14-day trial ends and the retainer is never billed. After that, no minimum term and no cancellation fee. Email dante@apexdispatch.app to cancel immediately.
Costs less than one missed emergency call.
Who You're Working With
One founder. Local. Accountable.
Dante Marco
Founder, Apex AI
I'm Dante Marco. I founded Apex after recognizing a clear need: too many HVAC and plumbing business owners were losing sleep over 2 AM calls that often turned out to be routine or non-urgent.
I write the software, provision each line personally, and respond directly when something needs attention. Based in Kitchener-Waterloo, Apex exists to solve one focused problem: ensuring you do not have to personally answer every routine call just to avoid missing the one that truly matters.
Apex is early. There are no testimonials here yet because we do not have enough customers to quote honestly, and a fabricated review would say everything you need to know about how this business is run.
For you, that means your setup is handled by the founder, your rules are written with care, and your change requests go directly to the person who can implement them. When real customers have feedback worth sharing, their words will appear here with a name, company, and location. Until then, review the demo and decide for yourself.
Frequently Asked Questions
Straight answers to the questions you'd ask before letting anything else answer your phone.
Do I have to change my business number?
No. You keep the number on your truck. A conditional forwarding code on your handset sends unanswered calls to the Apex line. Your advertised number never changes.
What if I want to answer the phone myself?
Then answer it. The setup uses conditional forwarding on Rogers, Bell, and Telus networks. Calls only route to Apex when your line is busy, unanswered, or out of service.
To disable forwarding entirely, dial #004# from your handset. To re-enable, dial *004*18337030493#. You control it directly from your own phone.
What if it wakes me for something that isn't an emergency?
Escalation follows the rules you write: your trades, your weather thresholds, your definition of urgent. If a call clearly doesn't match your criteria, it is logged — not forwarded.
When a call is genuinely ambiguous, Apex errs toward waking you. A false alarm costs minutes; a missed burst pipe costs a customer. If a call is misclassified, tighten your rules. Changes apply to the next call.
What if my customer doesn't want to talk to AI?
Apex doesn't pretend to be human. It answers as your dispatcher, asks one question at a time, and keeps responses to one or two sentences. It will not quote prices, promise arrival times, or guarantee repairs.
If a caller requests a human, Apex has already captured their number and problem summary, so you can return the call fully informed.
How do I review the calls Apex handles?
Every call is transcribed with the problem, service address, callback number, and caller name.
Delivery method is configured during onboarding based on your existing workflow. Contact dante@apexdispatch.app before signup to confirm the setup.
Can I cancel?
Yes. The $249 CAD monthly retainer includes a 14-day free trial. Cancel before it ends and you are never billed. After the trial, there is no minimum term and no cancellation fee. Cancel any month by emailing dante@apexdispatch.app.
The $499 CAD setup fee is charged at signup and is not part of the trial.
What happens after I pay?
Onboarding is handled personally — not by an automated wizard. You will receive an email within 24 hours to confirm your emergency rules and dispatch number.
Your line is provisioned and configured. You then dial one forwarding code on your handset, place a test call to confirm Apex answers as your business, and go live. Only forward your business line after you have verified the test call.
Reality check
What Apex Is Not
The limits — from us, before you find out later.
Not a Replacement for Your Judgment
You define the emergency criteria. Apex applies them. It does not independently decide what deserves a 2 AM call.
Not a 911 Service
Anyone in immediate danger should call 911 or their utility's emergency line directly.
Not a Magic Button
Vague rules produce vague triage. Apex can mishear a caller or classify a situation differently than you would.
Not a Mystery Subscription
$499 CAD today. $249 CAD/month after the trial. Full pricing disclosed before checkout. No hidden fees.
Security
Built with security in mind.
What we do, and what we don't claim
What we do
- Provider credentials stored server-side only — never in your browser
- Rate-limited demo endpoints
- Database access restricted to server-side roles
- Unsigned webhook requests rejected
- Phone numbers truncated in logs
- Infrastructure hosted exclusively with established providers
What we don't claim
Apex does not currently hold SOC 2, ISO 27001, or similar third-party certification. When that changes, it will be stated here with verifiable documentation. We would rather tell you exactly what we do than display a badge we haven't earned.
Privacy
When you request a demo, we collect your phone number and technical data such as your IP address to place the call and prevent abuse. Call audio may be transcribed by our voice provider, Vapi, for quality assurance and routing. We do not use your number for marketing. Full details in the Privacy Policy.
Still Have Questions?
Talk to the person who built it. No ticket queue.
Email reaches one person, not a support queue. Replies come from the engineer who wrote the software — because that is the same person.