After-hours dispatch for HVAC & plumbing
Stop waking up at 2 AM for a dead thermostat battery.
Apex answers the after-hours calls you miss, checks each one against your emergency rules, and puts the ones that match straight through to your cell. Burst pipes and no-heat calls reach you right away. Billing questions and routine requests don't wake you.
- Built in Kitchener-Waterloo, available across Canada
- $359 setup today, then 14 days before the $249/mo retainer
- Onboarding within 24 hours
- Your number is never sold
Have it call your phone right now
How It Works
Your rules decide which calls wake you. Nothing else does.
- 01
Missed Calls Come to Apex
Keep the number on your truck. A forwarding code on your phone sends the calls you don't pick up to Apex, and #004# switches it off.
- 02
Apex Answers as Your Business
Every caller gets an immediate answer — not voicemail. Apex asks what's wrong and where, one question at a time.
- 03
Your Rules Decide Who Wakes You
You write what counts as an emergency, in plain sentences. Calls that match are put straight through to your on-call cell. Gas leaks, carbon monoxide alarms, fires, and anyone in danger are never transferred: those callers are told to get to safety and call 911. Change your rules by email at any time.
- 04
Everything Else Stays Off Your Cell
Routine callers get a clear answer and are asked to phone during business hours to book. Your phone stays quiet.
Reviews
We're Early. That's Intentional.
Apex is still building its first group of contractor customers. We don't have enough real reviews to put stars on this page yet.
Don't take our word for it. Try the dispatcher yourself.
Call the DemoWhen real customers have feedback worth sharing, their words will appear here with a name, company, and location.
Pricing
Transparent, flat-rate pricing.
No “contact sales.” No hidden fees.
Setup Fee
$359 CAD — one-time
Covers setting up your Apex line, configuring your emergency rules, and call forwarding setup. Charged at signup. Not included in the trial.
Monthly Retainer
$249 CAD / month
Billed monthly once your 14-day free trial ends. Cancel during the trial and the retainer is never charged.
Free Trial
14 days
Included with the monthly retainer. After the trial, there is no minimum term and no cancellation fee.
What that covers
- Your own dedicated Apex line, answered 24/7
- Your emergency rules applied to every call
- Emergency calls transferred live to your cell
- Call forwarding setup for Rogers, Bell, and Telus handsets
- Rule changes by email, anytime
Without Apex
With Apex
Without Apex
Missed calls go to voicemail
With Apex
Missed calls are answered by Apex, day or night
Without Apex
You answer every after-hours call to find the real emergency
With Apex
Only calls that match your emergency rules reach your cell
Without Apex
An overnight dispatcher means wages, shifts, and benefits
With Apex
$359 setup, then $249/mo. No minimum term.
One flat monthly price. Cancel any month by email.
Who You're Working With
One founder. Directly accountable.
Dante Marco
Founder, Apex AI
I'm Dante Marco. I built Apex because too many HVAC and plumbing owners were losing sleep over 2 AM calls that turned out to be routine.
I write the software, set up every line myself, and answer your emails directly — rule changes included. No ticket queue, no support team between you and the person who can fix it. Based in Kitchener-Waterloo, and available to contractors anywhere in Canada.
Apex is early, and that works in your favour: your setup is handled by the founder, and your rules are written with care rather than pulled from a template.
Frequently Asked Questions
Straight answers to the questions you'd ask before letting anything else answer your phone.
Do I have to change my number, or stop answering my phone?
Neither. Your advertised number never changes, and calls you answer yourself are untouched. Conditional forwarding on Rogers, Bell, and Telus networks only sends Apex the calls you miss — busy, unanswered, or out of service.
To turn forwarding off, dial #004# from your phone. To turn it back on, dial the forwarding code you were given at setup: *004*, then your own Apex number, then #. It stays under your control.
Do you work outside Kitchener-Waterloo?
Yes. Apex is built in Kitchener-Waterloo and available to HVAC and plumbing contractors anywhere in Canada. Setup is done remotely, and calls are answered in English.
Forwarding is set up for Rogers, Bell, and Telus. If your business line is with another carrier, email dante@apexdispatch.app before you sign up and I will confirm it supports conditional call forwarding.
What if it wakes me for something that isn't an emergency?
Apex only transfers calls that match the rules you write: your trades, your weather thresholds, your definition of urgent. If a call clearly doesn't match, Apex answers it and your phone stays quiet.
When a call is genuinely unclear, Apex errs toward waking you. A false alarm costs minutes; a missed burst pipe costs a customer. If a call is handled differently than you wanted, email a change to your rules. Changes apply from the next call.
What if my customer doesn't want to talk to AI?
Apex doesn't pretend to be human. It answers as your dispatcher, asks one question at a time, and keeps responses to one or two sentences. It will not quote prices, promise arrival times, or guarantee repairs.
How do I review the calls Apex handles?
If the call matches your emergency rules, your cell rings during the call. That is the notice.
For every other call, Apex takes the name, service address, problem, and callback number. The transcript stays with the voice provider. Apex does not email it, text it, or show it on a dashboard. There is no morning call log yet.
Can I cancel?
Yes. The $359 CAD setup fee is charged at signup and is not part of the trial. The $249 CAD monthly retainer starts with a 14-day free trial: cancel before it ends and the retainer is never billed.
After the trial, there is no minimum term and no cancellation fee. Cancel any month by emailing dante@apexdispatch.app. Cancelling does not switch off forwarding on your phone, so dial #004# when you cancel.
What happens after I pay?
Onboarding is handled personally, not by an automated wizard. Within 24 hours you will receive an email to confirm your emergency rules and on-call number.
Your Apex line is then set up with your rules. You dial one forwarding code on your phone, place a test call to confirm Apex answers as your business, and go live. Please don't forward your business line until the test call works.
Example Scripts
What a call sounds like
Scripted examples, not recordings of real customer calls. Two sentences at most, one question at a time, and your rules decide which calls are transferred.
It rings in about ten seconds. No signup, no card, no spam.
Example 1: After-Hours Emergency
- Apex AI
Thanks for calling, this is the dispatcher. What's going on?
- Caller
The furnace quit overnight and it's eleven degrees in the house.
- Apex AI
No heat in this weather is an emergency. I'm connecting you to the on-call technician now. Please stay on the line.
Result: Your phone rings at 2 AM because it should.
Example 2: After-Hours Routine
- Apex AI
Thanks for calling, this is the dispatcher. What's going on?
- Caller
My thermostat screen is blank. It's not urgent, just want it looked at.
- Apex AI
Understood. What's the service address?
- Caller
14 Elm Street.
- Apex AI
Thanks. That isn't an emergency, so I won't wake the on-call technician. Please phone the shop during business hours to book it.
Result: Your phone never rang. The caller knows to book during business hours.
Reality check
What Apex Is Not
The limits — from us, before you find out later.
Not a Replacement for Your Judgment
You define the emergency criteria. Apex applies them. It does not independently decide what deserves a 2 AM call.
Not a 911 Service
Anyone in immediate danger should call 911 or their utility's emergency line directly.
Not a Magic Button
Vague rules produce vague triage. Apex can mishear a caller or classify a situation differently than you would.
Not a Mystery Subscription
$359 CAD today. $249 CAD/month after the trial. Full pricing disclosed before checkout. No hidden fees.
Security & Privacy
Where your calls go, in plain English.
- Call audio goes to Vapi, our voice provider, which answers and transcribes the call.
- You stay in control: dial #004# on your phone and calls stop coming to Apex.
- Your number and your callers’ numbers are never sold.
- No security certification yet (no SOC 2). We’d rather say so than show a badge we haven’t earned.
Full details in the Privacy Policy.
Hear it answer your own phone.
It rings in about ten seconds. No signup, no card, no follow-up calls.
Rather talk first? dante@apexdispatch.app reaches the person who built it.